Property Management

Over a five year period I watched in despair as my investment property was gradually wrecked whilst being managed by one of the top, award winning management companies in West Australia. The company failed to update the property condition report between tenants and after a major upgrade of floor coverings and installation of a new kitchen and laundry. Due to their incompetence an almost new dishwasher was thrown out, the gardens were ruined and the driveway partially wrecked. Due to the high staff turnover within the company, different property managers inspected the property at the 3 monthly inspections and none reported the new kitchen. In fact they did not even realise that the tenants had a dog or that other family members were now living in the house without permission. It was a tremendous relief when Michelle from Michelle Hawkins Real Estate took over the management of the property. In record time she ensured that the dishwasher was replaced and all damages repaired. I was most impressed with her professionalism, her attention to even the smallest detail and her highly effective organisational skills. Now that Jenny Fraser has joined her, I now have the peace of mind knowing that the property is well cared for by a small team of true professionals. It is essential to have consistency when managing properties, especially when the owner lives overseas. Michelle and her team now also manage my sons property. They assisted in having the property renovated, organising quotes and installations for new floor coverings and window treatments. In addition they found an exceptional handyman who renovated the gardens and repainted the whole property at a very reasonable price. I can highly recommend Michelle at Michelle Hawkins Real Estate and her team of 5 to anybody who cares about their investment properties. They go above and beyond to ensure the properties are well maintained and owners and tenants are looked after and treated fairly. Best wishes Eileen Mackenzie Xabia, Alicante. Spain

Eileen Mackenzie

To Whom it May Concern Michelle Hawkins has sold two properties for my husband and I, one in Woodlands (2009) and the other in Wembley Downs (2012). On both occasions the market was difficult and Michelle was able to offer her professional assistance in the sale of both houses, to achieve a valuable result. Michelle's asset is her knowledge of the current market and strong communication skills, particularly relaying purchaser interest to the vendor in a timely manner. Michelle's professionalism and knowledge of the real estate market is exceptional, given her extraordinary length of service she has given this sector. I would commend anyone to Michelle Hawkins as their real estate representative and in fact have done so on many occasions, with great outcomes for those who've enjoyed Michelle's selling skills. Should I need to contract a real estate professional in the future, I will always contact Michelle for her advice and assistance.

David and Christine Stanton

I am writing to recommend Michelle Hawkins of Hawkins Smith Property Group who has acted as agent for us in the sale of our house in Pangbourne St. Wembley. Our house is now under offer and is due to settle on September 29, 2014. We have no doubt that Michelle has been instrumental in achieving this sale for us at the full asking price. We initially approached Michelle in June after she was recommended to us by a fencing contractor. Michelle came in with a realistic price which met our expectations but which was also accurate and achievable. As she understood the market and recognized the need to get our house on the market quickly, she arranged in conjunction with a wonderful interior decorator, Louise House, to do a substantial amount of work on our property and to present our house for sale within three weeks. We live in Queensland and were unable to return to Perth so we were dependent on Michelle to manage all the details. At all times she was extremely professional and meticulous in attending to the house and the many details necessary to prepare, and advertise our house ahead of the sale. Many of these details she attended to herself, not only personally purchasing plants for the garden but then planting and watering them. She generously lent us her own complimentary furniture for display and personally managed the actual furnishing and display of the house for us. The result was that our house was completely ready for sale, beautifully presented and advertised to a very high level of quality within three weeks. More than this, Michelle has graciously spent substantial time speaking to us over the phone, not only concerning all the details of the advertising, presentation, pricing and sale of the house itself but she has very kindly taken time to discuss our attachment and regret at parting with a family home which we have lived in, in the past and loved. Very importantly, at no time did we feel that she was unavailable or too busy to speak to us or answer any of our questions. Michelle has been meticulous in attending to our property and its sale. She opened the home three times a week, kept us informed after the home opens, attended to the details of the strata title, and most importantly engaged with potential buyers listening to their comments and perceptions regarding our property and informing us of changes we could undertake to make our house more saleable. We have found Michelle to be gracious, honest and generous at all times in her dealings with us. After numerous phone calls and a meeting at our house in Perth (when I was finally able to travel) we feel we have come to know and to like her very much. We will certainly turn to Michelle again in the future when we have another house to sell, or we wish to buy, and we have no hesitation in recommending her. We are very grateful to her and to the fencing contractor who recommended her to us.

Jennifer and Phil Carrello.